Delivery Policy
Deliveries of goods are to your front door. If you require your products to be assembled & packaging removed, there will be an additional charge involved so please let our friendly sales team know when you place your order and we will discuss this further with you.
Delivery Charges
All orders are charged depending on the size of your order and delivery area. Please use the calculator in the product page to get an estimate of price. Local deliveries are suburbs within the Perth, Sydney, Adelaide, Queensland & Melbourne metro area.
Insurance
Chairforce insures all orders dispatched from our warehouse.
If you notice any damage on arrival do not sign or accept the goods and please call us immediately.
If, once you open the packaging you notice the item is damaged you must contact us within 48 hours or we will be unable to accept responsibility for any damaged goods.
Delivery Lead Times
Our store-man will pick, pack and dispatch your order the next business day and our transport company will have your order to you within the following time frame:
Two (2) working days provided all items are in stock for Melbourne, Adelaide, Hobart, Brisbane, Sydney & Perth.
Three to Five (3 – 5) working days provided all items are in stock for areas outside of Melbourne, Adelaide, Hobart, Brisbane, Sydney & Perth.
For urgent delivery enquiries or special requirements, please contact our friendly sales team on the following numbers:
Melbourne: 03 9040 1505
Perth: 08 9244 8800
Sydney: 02 8015 7999
Adelaide: 08 8120 2199
Brisbane: 07 3254 8475
Hobart: 03 6105 0529
Assembly
Our tables come flat packed and are very easy to assemble with simple step by step instructions, if you have any problems please give our friendly sales team a call.
Tracking your order
Our friendly sales team will keep you informed via email and/or SMS when your order has been dispatched.
Signature on Delivery
Our carriers require a signature on arrival as a proof of delivery.
If for some reason you will not be home to receive your delivery we will require notification when placing your order. Please Note “We are unable to accept any responsibility for orders left unattended and not signed for”.
Picking up your order
You are more than welcome to pick up your order from either our Melbourne, Queensland, Sydney or Perth branches. Our amazing storemen will load your order into your vehicle at no cost and even give you a lollipop!!!
To save yourself some time give us a call before you come down and we can make sure your order is ready and waiting for you. You can even make your payment over the phone or on the website to speed up the process.
Returns & Exchange Policy
RETURNS & REFUNDS
Something not quite right with your recent order? Find out all you need to know about returns & refunds below.
INCORRECT ITEM / DAMAGED ON ARRIVAL
If you have received a damaged item, or an item that you did not order, please take photos and contact us within 48 hours of your order arriving. Please have your invoice number ready to quote and call us at 1300 272 926.
CHANGE OF MIND
At Chairforce, we understand that after purchasing, you may realise the item doesn’t fit and you require a refund or exchange.
To be eligible for a refund or exchange:
• Please contact us within 14 days of receiving your item(s) by calling us 1300 272 926.
• We will need to send it back to us in the same condition it was delivered to you.
• Return delivery must be paid by the sender and will not be refunded by Chairforce.
• You will need to provide a proof of purchase.
• A 12.5% restocking fee applies to all goods returned due to change of mind.
Why do companies charge a restocking fee? The reason is simple: If you buy an item and then return it because it’s the wrong colour, doesn’t fit into your style or you ordered the wrong item, our warehouse & sales team will then spend extra time (and cost to us) to handle the return and restock the item.
For further information or to request a refund or exchange, please call us at 1300 272 926.
Product & Pricing Availability
We generally have all stock available and ready to go, however if you require a large quantity of a particular product please give our sales team a call to confirm availability.
All our prices are inclusive of GST and are subject to change without notice.
Available Payment Methods
If purchasing online we accept PayPal, Credit Card (Visa or MasterCard) or direct deposit into our bank account.
If purchasing from our warehouse we accept Cash, Credit Card (Visa or MasterCard), personal or business cheque.
Please note: All cheque payments require 3 days to clear prior to collection of products.