FAQ

Most cafe furniture shops buy from Australian based middlemen. We buy large quantities directly from carefully vetted factories.
Most cafe furniture shops price their products on ‘what the market will bear’. We price our products with a simple formula that allows us to stay in business and delight our customers.
Most cafe furniture shops have amazingly designed showrooms in high-rent areas. The Romans would be pleased with all the marble foyers. Frankly, our showrooms are pretty ugly. And although easy to get to, our showrooms are generally in the back streets.

Don’t you hate buying a chair or table and then being lied to about when it will be delivered? What a ludicrous waste of everyone’s time. Our aim is to have plenty of stock of everything at all times.

Of course, we would love to see you. Come into one of our 6 showrooms, all products are on display to test and touch. If you like it then we will grab one out and even put it in the car.

Yes, we have 6 showrooms, all carrying lots of stock. Our “showrooms” are basic, but staffed with friendly, helpful people. Generally we can get your items out pretty quickly. Please note some NEW or popular items may not be available in all locations.

Yes, we can have it transferred, but it will incur a shipping cost.

No way, we can arrange to have it sent straight from that branch. In other words, if you live in the Metro area then all you will pay is a Metro rate, we will cover the rest.

If you are within the Perth, Adelaide, Sydney, Queensland or Melbourne area, delivery starts at only $29. Prices for country vary greatly so enter your details into calculator on the product page….or just give us a call and we can do it over the phone, that way you will get the best deal. Weekend deliveries are more expensive … we have to pay the delivery guys more to abandon their families. Confused? Just ask and we’ll give you a firm quote.

PLEASE NOTE: Some products are heavy and bulky. An additional delivery handling charge may be applicable if your order is large, or contains large items such as the larger orders or larger tables. Please advise us at checkout if you do not have a forklift on site or require help to unload. One of our friendly team will be in touch to discuss freight with you if need be.

Yep, give us a call or use the online calculator and we’ll quote a firm price to get your item anywhere around this great brown land.

PLEASE NOTE: Some products are heavy and bulky. An additional delivery handling charge may be applicable if your order is large, or contains large items such as the larger orders or larger tables. Please advise us if you do not have a forklift on site or require help to unload. One of our friendly team will be in touch to discuss freight with you if need be.
Once you have placed your order on the website, our customer care team will call to confirm delivery instructions. (The call will be from an 08 9436 8570 number, so please accept the number. We will also leave a message if you don’t answer.)

Sorry, no international delivery.  Go find your own amazingly-priced, high-quality furniture retailer.

Once you place your order a confirmation email will be sent with your order details. Your order will be then forwarded to your closest branch where one of our friendly staff will contact you directly and arrange delivery.

PLEASE NOTE: Some products are heavy and bulky. An additional delivery handling charge may be applicable if your order is large, or contains large items such as the larger orders or larger tables. Please advise us at checkout if you do not have a forklift on site or require help to unload. One of our friendly team will be in touch to discuss freight with you if need be.

WE WILL CALL YOU: Once you have placed your order on the website, our customer care team will call to confirm delivery instructions. (The call will be from an 08 9436 8570 number, so please accept the number. We will also leave a message if you don’t answer.)

Sure, just discuss with the branch closest to you and they will be happy to help.

You can pay online, over the phone or in person in the showroom, with a credit card, paypal, by direct deposit and you can even hand over cold hard cash. We also accept cheques but we would need 5 days to clear. We can also email an invoice/receipt with all the bank details if that helps. Just call for more details.

We’ll try. As an annoying result of a wildly fluctuating Australian Dollar and raw material prices, Chairforce reserves the right to change prices at any time.

At Chairforce, we understand that after purchasing you may realise the item doesn’t fit and you require a refund or exchange. If this is the case, then please adhere to the following requirements:

• Please carefully check all items upon receipt.
• If you receive an incorrect or damaged item, please ensure the item is in its original condition and packaging and contact us within 48 hours of receipt.
• For all other refunds or exchanges, please ensure the item is in its original condition and packaging and contact your local branch within 7 days of receipt via email or call us at 1300 272 926.

Please note: a 12.5% restocking fee applies to all goods returned due to change of mind. Why do companies charge a restocking fee? The reason is simple: If you buy an item and then return it because it’s the wrong colour, doesn’t fit into your style or you ordered the wrong item, our warehouse & sales team will spend extra time (and cost to us) to handle the return and restock the item. Delivery and return delivery charges still apply. You will also need to provide a proof of purchase.
Delivery and return delivery charges still apply. You will also need to provide a proof of purchase.

Returns will not be accepted into our warehouse unless you have already spoken to the branch to arrange a refund or exchange.

Please call us to arrange your return at 1300 272 926. 

Please read our Policies for more information

All our items are guaranteed for 12 months against faulty manufacturing but for (hopefully) obvious reasons we don’t offer warranties against misuse and abuse; and normal wear and tear. So, if a chair has an adjustable foot that doesn’t adjust, we’ll happily fix it or replace the entire item until you are deliriously satisfied. But if the same chair was thrown off a third storey balcony and smashed, then sadly we cannot help. We will offer sympathy however! If you are confused about this, please give us a call to clarify or read our policies.

Send an Email to : [email protected]

or

Give us a call and one of our friendly team members will help you.

Perth: 08 9244 8800

Sydney: 02 8015 7999

Melbourne: 03 9040 1505

Hobart: 03 6105 0529

Adelaide 08 8120 2199

Any returned items for incorrect orders will incur a 12.5% restocking fee if returned in original packaging. (If you cannot return the item in the condition it was supplied to you then we will need to talk.) Please make sure all orders are correct at the time of purchase to avoid this fee.
Why Do I Pay A Restocking Fee? Why do companies charge a restocking fee? The reason is simple: If you buy something and then return it because it’s the wrong colour, doesn’t fit into your style or you ordered the wrong item, our warehouse & sales team will spend extra time (and cost to us) to handle the return and restock the item.

STILL HAVE QUESTIONS? CONTACT US

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