Shipping & Returns

RETURNS & REFUNDS
Something not quite right with your recent order? Find out all you need to know about returns & refunds below.

INCORRECT ITEM / DAMAGED ON ARRIVAL
If you have received a damaged item, or an item that you did not order, please take photos and contact us within 48 hours of your order arriving. Please have your invoice number ready to quote and call us at 1300 272 926.

CHANGE OF MIND
At Chairforce, we understand that after purchasing, you may realise the item doesn’t fit and you require a refund or exchange.
To be eligible for a refund or exchange:
• Please contact us within 7 days of receiving your item(s) either by email or by calling us 1300 272 926.
• We will need to send it back to us in the same condition it was delivered to you.
• Return delivery must be paid by the sender and will not be refunded by Chairforce.
• You will need to provide a proof of purchase.
• A 12.5% restocking fee applies to all goods returned due to change of mind.
Why do companies charge a restocking fee? The reason is simple: If you buy an item and then return it because it’s the wrong colour, doesn’t fit into your style or you ordered the wrong item, our warehouse & sales team will then spend extra time (and cost to us) to handle the return and restock the item.

For further information please read our Policies or give us a call us at 1300 272 926.