TERMS AND CONDITIONS

Delivery Policy

Deliveries of goods are to your front door.  If you require your products to be assembled & packaging removed there will be an additional charge involved so please let our friendly sales team know when you place your order and we will discuss this further with you.

Delivery Charges

All orders are charged depending on the size of your order and delivery area. Please use the calculator in the product page to get an estimate of price. Local deliveries are suburbs within the Perth, Sydney, Adelaide, Queensland & Melbourne metro area.

Insurance

Chairforce takes out insurance for all orders dispatched from our warehouse.
If you notice any damage on arrival do not sign or accept the goods and please call us immediately.
If, once you open the packaging you notice the item is damaged you must contact us within 24 hours or we will be unable to accept responsibility for any damaged goods.

Delivery Lead Times

Our store-man will pick, pack and dispatch your order the next business day and our transport company will have your order to you within the following time frame:
Two (2) working days provided all items are in stock for Melbourne, Adelaide, Hobart, Brisbane, Sydney & Perth.
Three to Five (3 – 5) working days provided all items are in stock for areas outside of Melbourne, Adelaide, Hobart, Brisbane, Sydney & Perth.

For urgent delivery enquiries or special requirements, please contact our friendly sales team on the following numbers:

Melbourne Ph:03 9040 1505
Perth Ph:08 9244 8800
Sydney  Ph:02 8015 7999
Adelaide Ph:08 8120 2199
Queensland Ph:08 3254 8475
Hobart Ph:03 6105 0529

Assembly

Our tables come flat packed and are very easy to assemble with simple step by step instructions, if you have any problems please give our friendly sales team a call.

Tracking your order

Our friendly sales team will keep you informed via email and/or SMS when your order has been dispatched.

Signature on Delivery

Our carriers require a signature on arrival as a Proof of delivery.

If for some reason you will not be home to receive your delivery we will require notification when placing your order. Please Note “We are unable to accept any responsibility for orders left unattended and not signed for”.

Picking up your order

You are more than welcome to pick up your order from either our Melbourne, Queensland, Sydney or Perth branches. Our amazing storemen will load your order into your vehicle at no cost and even give you a lollipop!!!

To save yourself some time give us a call before you come down and we can make sure your order is ready and waiting for you. You can even make your payment over the phone or on the website to speed up the process.

Returns & Exchange Policy

At Brayco we understand that after purchasing you may realise the item doesn’t fit and you require a refund or exchange. If this is the case, then all we ask is you adhere to the following requirements:

1. The item is returned within 14 days from the date of purchase.
2. Please call your local branch on 1300 272 926 to discuss your return. 

• The item must be returned unused and in its original packaging.
• All returns are at the customers own cost.
• Please provide us with a copy of your original invoice as proof of purchase.
• We reserve the right to charge a 20% restocking fee on items returned.
• Once we receive the item back, your refund will be processed within 14 days.

Please note:
Returns will not be accepted at the branch unless previously arranged on the phone 1300 272 926. Open Monday to Friday 8.30 to 5pm
Returns accepted within 14 days of purchase, unused and in original packaging.
All returns are at the customers own cost and all items will incur a 20% restocking fee.

Product & Pricing Availability

We generally have all stock available and ready to go, however if you require a large quantity of a particular product please give our sales team a call to confirm availability.

All our prices are inclusive of GST and are subject to change without notice.

Available Payment Methods

If purchasing online we accept PayPal, Credit Card (Visa or MasterCard) or direct deposit into our bank account.
If purchasing from our warehouse we accept Cash, Credit Card (Visa or MasterCard), personal or business cheque.
Please note: All cheque payments require 3 days to clear prior to collection of products.