FAQs

I’M SUSPICIOUS … WHY ARE YOU SO CHEAP?

Most cafe furniture shops buy from Australian based middlemen. We buy large quantities directly from carefully vetted factories.
Most cafe furniture shops price their products on ‘what the market will bear’. We price our products with a simple formula that allows us to stay in business and delight our customers.
Most cafe furniture shops have amazingly designed showrooms in high-rent areas. The Romans would be pleased with all the marble foyers. Frankly, our showrooms are pretty ugly. And although easy to get to, our showrooms are generally in the back streets.

IS IT IN STOCK?

Don’t you hate buying a chair or table and then being lied to about when it will be delivered? What a ludicrous waste of everyone’s time. Our aim is to have plenty of stock of everything at all times.

CAN I VIEW BEFORE PURCHASE?

Of course, we would love to see you. Come into one of our 9 showrooms, all products are on display to test and touch. If you like it then we will grab one out and even put it in the car.

CAN I PICK IT UP?

Yes, we have 5 showrooms, all carrying lots of stock. Our “showrooms” are basic, but staffed with friendly, helpful people. Generally we can get your items out pretty quickly. Please note some NEW or popular items may not be available in all locations.

WILL YOU TRANSFER TO ANOTHER BRANCH FOR PICKUP?

Yes, we can have it transferred, but it will incur a shipping cost.

THE ITEM IS NEW AND NOT STOCKED IN MY LOCAL BRANCH, WILL IT COST ANY MORE FOR DELIVERY?

No way, we can arrange to have it sent straight from that branch. In other words, if you live in the Metro area then all you will pay is a Metro rate, we will cover the rest.

WHAT’S YOUR DELIVERY CHARGE?

If you are within the Perth, Adelaide, Sydney, Queensland or Melbourne area, delivery starts at only $29. Prices for country vary greatly so enter your details into calculator on the product page….or just give us a call and we can do it over the phone, that way you will get the best deal. Weekend deliveries are more expensive … we have to pay the delivery guys more to abandon their families. Confused? Just ask and we’ll give you a firm quote.

DELIVERY WITHIN AUSTRALIA

Yep, give us a call or use the online calculator and we’ll quote a firm price to get your item anywhere around this great brown land.

INTERNATIONAL DELIVERY

Sorry. Go find your own amazingly-priced, high-quality furniture retailer.

WHAT HAPPENS AFTER I PLACE MY ORDER ONLINE?

Once you place your order a confirmation email will be sent with your order details. Your order will be then forwarded to your closest branch where one of our friendly staff will contact you directly and arrange delivery.

CAN I CHANGE MY ORDER AFTER I’VE PLACED IT?

Sure, just discuss with the branch closest to you and they will be happy to help.

HOW DO I PAY?

You can pay online, over the phone or in person in the showroom, with a credit card, paypal, by direct deposit (see policies for bank details) and you can even hand over cold hard cash. We also accept cheques but we would need 5 days to clear. We can also email an invoice/receipt with all the bank details if that helps. Just call for more details.

WILL MY PAYMENT DETAILS BE SECURE?

When purchasing online you can be assured that all your financial details are passed through a secure server, protected by the latest 128 bit SSL encryption technology. In short, yes they are….But, if you have any questions please call your local branch to discuss.

WILL YOU HOLD A PRICE FOR ME?

We’ll try. As an annoying result of a wildly fluctuating Australian Dollar and raw material prices, Chair Force reserves the right to change prices at any time.

WILL YOU STORE ITEMS FOR ME UNTIL I’M READY?

Yep, we just ask that you pay a 30% deposit and pick it up within 1 month.

CAN I RETURN AN ITEM?

We will happily take an item back if it is in original condition and has all its packaging (14 day limit applies). If it is damaged, then we’ll have to have a chat. Delivery and return delivery charges still apply. Please read our Policies for more information

WHAT WARRANTIES DO YOU HAVE ON YOUR LOVELY ITEMS?

All our items are guaranteed for 12 months against faulty manufacturing but for (hopefully) obvious reasons we don’t offer warranties against misuse and abuse; and normal wear and tear. So, if a chair has an adjustable foot that doesn’t adjust, we’ll happily fix it or replace the entire item until you are deliriously satisfied. But if the same chair was thrown off a third storey balcony and smashed, then sadly we cannot help. We will offer sympathy however! If you are confused about this, please give us a call to clarify or read our policies.

DO YOU HAVE PAYMENT TERMS?

Yes, we work with “Silver Chef”, a national finance provider who can provide approved customers a payment plan to suit your requirements, just give us a call.

I HAVE MORE QUESTIONS?


give us a call Perth: 08 9244 8800, Sydney 02 8015 7999
Melbourne: 03 9040 1505 or Adelaide 08 8120 2199

OR

send an email to : shopping@chairforce.com.au